Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Your Rights

Subject to applicable law, you may ask for access to your data, correction of inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or an explanation of how a request has been handled. Where processing is based on consent, you may withdraw that consent for future processing.

Available rights depend on the nature of the data and the legal basis for processing.

How to Make a Request

To make a rights request, provide enough information for us to identify the relevant record and verify your identity where necessary. We may need additional details before responding. If a request cannot be fully granted, we will explain the reason to the extent required by law.

Requests are reviewed before action is taken to protect confidentiality and prevent misuse.

Retention of Data

Inquiry records are kept for the period needed to manage the request and follow-up. Booking, project, and delivery records are retained for the time needed to complete the assignment, handle accounting or legal obligations, and resolve disputes. Technical logs are kept for a limited period unless a longer period is needed for security or incident handling. When data is no longer required, it is deleted or anonymized where appropriate.

We keep data only for as long as it is needed for the relevant purpose.

Changes to This Policy

The updated version will apply from the date it is published on the website unless a later effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this notice when our practices, services, or legal obligations change.

Email contact

info@robotsilkneck.click

Telephone

+47 40 62 11 69

Postal address

Nøstegaten 30, 5010 Bergen

Privacy contact

Contact Page

Data We Collect

We may process contact details, inquiry content, booking information, product and shot-list details, session preferences, payment-related records, gallery access data, and communications about proofs, approvals, and file delivery. Where needed, we also process technical data such as device and browser information, log data, and basic usage records for site operation and security.

The data collected depends on the inquiry, booking, and delivery steps used.

How We Collect Data

We receive data from website forms, email, phone calls, consultation appointments, and messages exchanged during the project. We also generate data through our own systems when we record bookings, manage galleries, track delivery status, or maintain technical logs.

Most information comes directly from the person making the inquiry or booking.

Cookie Types

We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember settings and functional cookies to support gallery access or session continuity. If analytics cookies are used, they are intended to help us understand general site performance and improve usability.

Cookie use is limited to practical site functions and basic measurement.

Cookie Controls

You may control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, gallery access, or other site functions that rely on them.

Browser settings can be used to limit or remove non-essential cookies.

Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes and delivery plans, manage bookings, coordinate product delivery and studio sessions, review shot lists and sample setups, provide proof galleries and edited files, handle payments and records, maintain site security, and meet legal or accounting obligations. We may also use limited data to improve our services and keep communication clear during the project.

Processing is limited to the business and operational needs of the studio.

Sharing partners

Service Providers and Partners

We may disclose data to service providers that support hosting, website functionality, communications, file storage, gallery delivery, payment handling, or administrative tasks. We may also share information with professional advisers where needed for accounting, legal, or similar support. These parties are expected to use the data only for the services they provide to us.

Operational partners receive only the information needed for their role.

Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when disclosure is necessary to comply with legal obligations, protect our rights, respond to lawful requests, or support the establishment, exercise, or defense of legal claims.

Disclosure may be required where law, court order, or official process applies.